Do you offer refunds?

Due to the customized nature of our services, we do not offer refunds once work has begun. Each project involves dedicated time, strategy, planning, and creative development tailored specifically to your business.

What if I change my mind after signing up?

If work has not yet started, please contact us as soon as possible. Once services have commenced, payments are non-refundable.

Can I cancel my monthly service plan?

Yes. Clients may cancel ongoing monthly services according to the terms outlined in their service agreement. Cancellation requests must be submitted in writing.

Will I receive a refund if I decide not to use the content created for me?

No. All content, designs, strategies, and deliverables are custom-created specifically for your business. Refunds cannot be issued for completed work, regardless of whether the content is used.

Are deposits refundable?

No. Deposits and retainers are non-refundable as they reserve time on our calendar and allow us to begin planning and strategy development for your project.

What happens if I delay the project?

We understand that business priorities can change. However, refunds will not be provided due to delays resulting from a lack of communication, approvals, content submissions, or other client-related factors.

Do you guarantee specific results?

While we use proven marketing strategies and best practices, we cannot guarantee specific outcomes such as follower growth, engagement rates, leads, sales, or revenue increases. Marketing results vary based on many factors beyond our control.

What if I am unhappy with my service?

Client satisfaction is extremely important to us. If you have concerns, please contact us directly so we can discuss the issue and work toward a solution. Our goal is always to provide a positive experience and deliver quality work.

Refund Policy

Effective Date: June 2026

At Social Wildflower, we are committed to providing high-quality marketing, branding, content creation, and social media management services. Due to the time, strategy, and creative work invested in each project, our refund policy is as follows:

Service-Based Work

All payments made for services are non-refundable once work has commenced. This includes, but is not limited to:

Social media management
Content creation
Branding and logo design
Marketing strategy
Website design
Graphic design
Consulting services

Because our services involve customized work tailored specifically to each client, refunds cannot be provided for completed or partially completed work.

Monthly Services

Clients enrolled in recurring monthly services may cancel future services by providing written notice according to the terms outlined in their service agreement.

Cancellation of ongoing services does not entitle the client to a refund for services already performed or work currently in progress.

Project Deposits

Any deposits or retainers paid to reserve project time, begin strategy development, or secure services are non-refundable.

Client Delays or Non-Participation

Social Wildflower is not responsible for delays resulting from a client's failure to provide requested information, approvals, content, or feedback. Refunds will not be issued due to project delays caused by client inactivity.

Satisfaction Commitment

We value our clients and strive to deliver exceptional service. If you have concerns regarding your project or experience, please contact us directly so we can work together toward a resolution.